Simply enter your email address on the login page, and then click on the phrase “Trouble Signing In?” You will be directed to a page where you can request an email to reset your password.
Your user name is your email address. If you have multiple emails addresses and are unsure of which one you used, please contact us.
An email address is required to create your online account.
Yes, you will need to re-register using your new email address and Tax ID Number.
There are a few of reasons why you may have not received a Password Reset Email yet.
Please double check that you are entering your Tax ID Number correctly. If you are sure that you are entering your Tax ID Number correctly, you may:
If we don’t have your Tax ID Number in our system currently, you most likely have not submitted any Patient Claims to AMA Insurance. You may still register with a valid NPI Number to view Patient Eligibility Information.
For your convenience, we will still record your Tax ID Number when you register so we can associate it to new claims from you in the future.
There are a few of reasons why you may not see any Patient Claims History Data.
If you cannot find a patient with the Patient Search, please try refining your search with the “More Search Options” menu. You can find the link directly to the right of the “Search” button.
If you have tried the “More Search Options” menu and still cannot find a patient’s records, we may not have any information for that patient for your Tax ID in the system yet. At this point you may use our online contact form to request more information.
The AMA Insurance Patient Search will return results for a single patient. Specifically, the plan coverage information for the patient and Claims History information related to claims received under your specific Tax ID Number.
We return Claims History information ONLY related to the Tax ID Number your account is registered with.
The Patient Search is designed to be as simple as possible while still offering all the necessary tools to find the patient data you are looking for.
You will see search results if there is a patient record matching those criteria.
If there are more than one possible result, you will be prompted to fill in additional information to help refine your search by using an additional, "More Search Options" menu.
PO Box 804238
Chicago, IL 60680-4104
Fax number 312-464-5066
Catastrophic Major Medical Plan
Please submit an itemized bill and a copy of the primary carrier EOB (if applicable) by mail, fax or secure e-mail.
Medicare Supplement or Retiree Plans
Claims for these plans are received electronically from Medicare. If you do not see the claim, please check to make sure that Medicare has processed the claim. If Medicare has processed the claim and you still do not see it listed, please submit an itemized bill along with the Medicare Explanation of Benefits by mail, fax or secure e-mail.
Claims must be received within 24 months of the date of service.
Claims for Medicare Supplement and Retiree plans are transmitted via EDI by Medicare.
Pre-certification is not required.
Please allow at least 15 business days and check the status online again.
Please contact us with the claim information and we will reply to your inquiry.
Charges that are applied to the deductible are the patient’s responsibility.
For Catastrophic Major Medical plans processed by United States Life, contact United States Life directly at (800) 348-6908.
For Medicare Supplement plans processed by AMA Insurance Agency, Inc., contact your bank using the EFT trace ID information shown on the Claims History Page. You can also contact our partner for the Medicare Supplement plans, ECHO Health, at:
ECHO Customer Service Information:
Phone: (888) 834-3511
If the check is dated 30 days or more, please contact us. We will verify with bank if the check is outstanding. If the check is outstanding, we will place a stop payment on the check and issue a replacement. If the check was cashed, a copy of the front and back will be sent to you.
Please note: This process can take up to 10 business days. Checks less than 30 days old cannot be investigated.
Mail, email or fax us the address change on a W-9 form.
330 N Wabash
Chicago IL 60611-5885
Please contact us.
For Catastrophic Major Medical plans processed by United States Life, contact United States Life directly at (800) 348-6908. For Medicare Supplement plans processed by AMA Insurance Agency, Inc., ERAs are available through the ECHO Health Inc. website at www.providerpayments.com.
AMA Insurance Agency, Inc. processes claims for the Catastrophic Major Medical plans sponsored by the American Medical Association and underwritten by The United States Life Insurance Company in the City of New York (United States Life). Electronic payment and remittance to you for these plans are offered by United States Life. To sign up for EFT, please click on the EFT Enrollment tab at the top of this page, choose Catastrophic Major Medical EFT Enrollment, and follow the directions there.
AMA Insurance Agency, Inc. processes claims for the Medicare Supplement plans sponsored by the American Medical Association and underwritten by Transamerica Life Insurance Company, Transamerica Premier Life Insurance Company, or Transamerica Financial Life Insurance Company. We offer electronic payment and remittance to you for these plans through our business partner, ECHO Health. To sign up for EFT, please click on the EFT Enrollment tab at the top of this page and choose Medicare Supplement EFT Enrollment.