Frequently Asked Questions
If you cannot find the answers to your questions here, you can get in touch with us through our Contact Us page.
Frequently Asked Questions
Provider Account FAQs
I forgot my password. How do I log in?
Simply enter your email address on the login page, and then click on the phrase “Trouble Signing In?” You will be directed to a page where you can request an email to reset your password.
I forgot my user name. How do I log in?
Your user name is your email address. If you have multiple emails addresses and are unsure of which one you used, please contact us.
What if I don’t have an email address?
An email address is required to create your online account.
My email address has changed. Do I need to re-register?
Yes, you will need to re-register using your new email address and Tax ID Number.
I reset my password but haven't received an email.
There are a few of reasons why you may have not received a Password Reset Email yet.
- The email is taking a while to get to you. Sometimes email will just take a little while to make its way from our servers to its final destination.
- It’s in your SPAM folder. It doesn’t happen all the time, but your Password Reset Email may be in your SPAM folder.
- You may have entered the wrong email address into the Password Reset Form. If you do not receive the Password Reset Email within 48 hours, please try to use the form again. Alternatively, you can use our contact us form to request a Password Reset Email be sent to you.
Why is my NPI Number not working?
If your NPI Number is not working, please double check that it is a valid NPI Number at https://npiregistry.cms.hhs.gov. If you are sure you are entering the correct NPI Number and are still getting an error, please contact us via our web contact form.
I have submitted a claim to AMA Insurance before, but my Tax ID Number is not found.
Please double check that you are entering your Tax ID Number correctly. If you are sure that you are entering your Tax ID Number correctly, you may:
- Continue to register using your NPI Number in addition to your Tax ID Number. This will allow you to see Patient Eligibility Information only.
- Contact AMA Insurance using our online contact form.
Why don't you have my Tax ID Number?
If we don’t have your Tax ID Number in our system currently, you most likely have not submitted any Patient Claims to AMA Insurance. You may still register with a valid NPI Number to view Patient Eligibility Information.
For your convenience, we will still record your Tax ID Number when you register so we can associate it to new claims from you in the future.
Patient Search FAQs
Why don't I see any Patient Claims History Data?
There are a few of reasons why you may not see any Patient Claims History Data.
- We return Claims History information ONLY related to the Tax ID Number your account is registered with. It is possible that we have not received or processed any claims using the Tax ID Number that you have registered with.
- The claim history data is too old to be shown on this site. Claims data that is more than 24 months old will not be shown. If you need information regarding a claim that is from more than 24 months ago, please contact us.
Why can't I find a patient with the Patient Search?
If you cannot find a patient with the Patient Search, please try refining your search with the “More Search Options” menu. You can find the link directly to the right of the “Search” button.
If you have tried the “More Search Options” menu and still cannot find a patient’s records, we may not have any information for that patient for your Tax ID in the system yet. At this point you may use our online contact form to request more information.
What type of information can I find with the Patient Search?
The AMA Insurance Patient Search will return results for a single patient. Specifically, the plan coverage information for the patient and Claims History information related to claims received under your specific Tax ID Number.
We return Claims History information ONLY related to the Tax ID Number your account is registered with.
How does the Patient Search work?
The Patient Search is designed to be as simple as possible while still offering all the necessary tools to find the patient data you are looking for.
- Start by entering the patient's date of birth and last name.
- Click the search button.
You will see search results if there is a patient record matching those criteria.
If there are more than one possible result, you will be prompted to fill in additional information to help refine your search by using an additional, "More Search Options" menu.
Claims
What is your mailing address, e-mail address or fax number?
AMA Insurance
PO Box 804238
Chicago, IL 60680-4104
Email: claims@amainsure.com
Fax number 312-464-5066
How do I submit a claim?
Catastrophic Major Medical Plan
Please submit an itemized bill and a copy of the primary carrier EOB (if applicable) by mail, fax or secure e-mail.
Medicare Supplement or Retiree Plans
Claims for these plans are received electronically from Medicare. If you do not see the claim, please check to make sure that Medicare has processed the claim. If Medicare has processed the claim and you still do not see it listed, please submit an itemized bill along with the Medicare Explanation of Benefits by mail, fax or secure e-mail.
What is the time limit for claim submission?
Claims must be received within 24 months of the date of service.
Are electronic claims accepted?
Claims for Medicare Supplement and Retiree plans are transmitted via EDI by Medicare.
Is pre-certification required?
Pre-certification is not required.
I faxed a claim a few days ago and I see do not see it?
Please allow at least 15 business days and check the status online again.
How can I find out why a claim is pending or denied?
Please contact us with the claim information and we will reply to your inquiry.
Since the charge was applied to the deductible, is it the patient’s responsibility to pay?
Charges that are applied to the deductible are the patient’s responsibility.
Remittance
What do I do if I have a problem with receiving an EFT payment?
For Catastrophic Major Medical plans processed by United States Life, contact United States Life directly at (800) 348-6908.
For Medicare Supplement plans processed by AMA Insurance Agency, Inc., contact your bank using the EFT trace ID information shown on the Claims History Page. You can also contact our partner for the Medicare Supplement plans, ECHO Health, at:
ECHO Customer Service Information:
Phone: (888) 834-3511
Email/Inbox: CS_Requests@echohealthinc.comHow do I place a stop payment on a check that wasn’t received?
If the check is dated 30 days or more, please contact us. We will verify with bank if the check is outstanding. If the check is outstanding, we will place a stop payment on the check and issue a replacement. If the check was cashed, a copy of the front and back will be sent to you.
Please note: This process can take up to 10 business days. Checks less than 30 days old cannot be investigated.
How do we change our mailing address?
Mail, email or fax us the address change on a W-9 form.
I need to issue a refund to you. Where do I send it?
AMA Insurance
Suite 39300
330 N Wabash
Chicago IL 60611-5885
What is the Tax ID Number for the insurance plan?
Transamerica Life Insurance Company contact us.
Transamerica Premier Life Insurance Company contact us.
Transamerica Financial Life Insurance Company contact us.
United States Life Insurance Company in the City of New York contact us.
Who do I contact about an incorrect 1099?
Please contact us.
How do I get a copy of an Electronic Remittance Advise (ERA)?
For Catastrophic Major Medical plans processed by United States Life, contact United States Life directly at (800) 348-6908. For Medicare Supplement plans processed by AMA Insurance Agency, Inc., ERAs are available through the ECHO Health Inc. website at www.providerpayments.com.
How do I sign up for EFT payments for Catastrophic Major Medical plans?
AMA Insurance Agency, Inc. processes claims for the Catastrophic Major Medical plans sponsored by the American Medical Association and underwritten by The United States Life Insurance Company in the City of New York (United States Life). Electronic payment and remittance to you for these plans are offered by United States Life. To sign up for EFT, please click on the EFT Enrollment tab at the top of this page, choose Catastrophic Major Medical EFT Enrollment, and follow the directions there.
How do I sign up for EFT payments for Medicare Supplement plans?
AMA Insurance Agency, Inc. processes claims for the Medicare Supplement plans sponsored by the American Medical Association and underwritten by Transamerica Life Insurance Company, Transamerica Premier Life Insurance Company, or Transamerica Financial Life Insurance Company. We offer electronic payment and remittance to you for these plans through our business partner, ECHO Health. To sign up for EFT, please click on the EFT Enrollment tab at the top of this page and choose Medicare Supplement EFT Enrollment.